Changepoint Services Automation
Optimizing services delivery to drive business profitability.
Thousands of organisations count on Changepoint Solutions to drive smarter business decisions, accelerate innovation, increase efficiencies and more effectively adapt to today’s rapidly changing economic and competitive conditions, to ultimately achieve better business outcomes.
WHY DO I NEED A PSA SOLUTION?
At what point do the disparate tools and spreadsheets that your services organisation uses become a business liability?
While “the moment” may vary from one organisation to another, the time to consider professional services automation (PSA) software as a business must-have is when your services organisation needs to scale and has difficulty balancing typical key performance indicators such as driving revenue growth with increasing margins and improved customer satisfaction.
WHEN SHOULD I IMPLEMENT A PSA SOLUTION?
- You enjoy revenue growth in your services business with an expectation of sustaining that growth rate
- Changing market needs
- Higher demands for services
- Greater dependence on services for adoption and delivery of your product
- Different types of services needed (higher value, based on repeatable methodology and more)
- Taking your business global
- Resource Growth
- Hiring, increased use of contractors, requirements for specialised skill sets
- Managing mergers and acquisitions
- Increasing strategic role of services within your business.
THE POWER OF PSA
Improving customer acquisition, service delivery, financial health and customer management are the corner stone to robust PSA Solutions and help services organisations to:
- Increase Revenue
- Drive stronger margins
- Ensure higher levels of customer satisfaction
- Increase project management maturity
- Maximise resource utilisation
- Participate as a strategic member of the business